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Assessing Department

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1. How do I know that the information the Assessors used to value my property is correct?

The property characteristics the Assessors use to value you property are available for you to review online. Simply follow the link below and search for your home or business. You make look up a parcel entering its location, ownership or the parcel identification number. If you discover an error kindly notify this office so that corrections may be made.

2. My real estate taxes increased greater than 2.5 percent over last year's tax bill. Isn't this a violation of Proposition 2.5?

No, Proposition 2.5 pertains to the total amount of monies raised by taxation also know as the tax levy. Generally speaking, the tax levy may not increase greater that 2.5 percent over the prior year's levy. However, this limitation does not pertain to individual tax bills. Your bill may increase or decrease by any amount in any given year.

3. What Is The Fiscal Year and what is the effective date for taxation?

The Fiscal Year for the City of Woburn runs from July 1st to June 30th and the effective date for taxation is January 1st. Therefore, if a house is constructed after January 1st, then it is not included on the tax bill for that fiscal year. Conversely, a property damaged or demolished after January 1st is liable of the tax for the entire fiscal year since it was in place on the assessment date of January 1.

4. When Are Tax Bills Due?

The City of Woburn issues tax bills on a quarterly billing cycle. The cycle begins with the determination of the Preliminary Tax Bill. The Preliminary bill is based upon one-half of the prior year's net tax bill plus 2.5 percent. This amount is divided into two payments (Quarter 1 and Quarter2). The Third Quarter or actual bill contains the property assessment for the fiscal year and the new tax rate. Applying the tax rate to the assessment results in the total taxes for the year. The first two quarter bills (providing they have been paid) are then deducted from the total bill and this amount is in turn divided into two quarterly bills. The process is summarized below:

Quarter Bill Due Date
First (Preliminary) August 1
Second (Preliminary) November 1
Third (Actual Bill) February 1
Fourth (Final Bill) May 1

5. I purchased my house some time ago. Why is the previous owner's name still on the tax bill?

The Assessors are required by law to send the tax bill to the owner of record as of January 1 of the tax year. The tax year is a fiscal cycle which runs from July 1st to June 30th. Therefore, if you receive a tax bill in Quarter 1 which is due August 1st and you did not own the property as of January 1st the Assessors are obligated by statute to send the bill to the owner of record as of that date.

As a courtesy to new property owners, the Assessors may send the tax bill to the prior owner in care of the new owner such as:

Prior Property Owner (Owner as of Jan. 1st)
New Property Owner
123 Any Street
Woburn, MA 01801

If you are a new property owner kindly contact this office so that we can make the appropriate address correction.

6. What Do The Assessors Do?

Assessors are required by Massachusetts law to value all real and personal property within their community which includes every property from single-family residences to commercial and industrial enterprises.

Every three years Assessors must submit these values to the state Department of Revenue for certification. Assessors must also maintain the values in the years between certifications. This is done so that each property taxpayer in the community pays their fair share of the cost of local government – no more or less – in proportion to the amount of money the property is worth.

Assessors also have responsibility for the Motor Vehicle Excise Tax bills originated by the Registry of Motor Vehicles. Assessors adjust excise bills on vehicles which may have been issued in error or where the vehicle has been traded-in or sold outright in no longer owned by the person assessed.

7. What Do The Assessors NOT Do?

Assessors do not make the laws that affect property owners. Tax laws are enacted by the Massachusetts Legislature. Various guidelines and regulations to implement the legislation are established by the Department of Revenue. Assessors follow the procedures established by others to set the value of property. Value is actually set by buyers and sellers as they establish the worth of comparable properties through their transactions in the real estate marketplace.

Assessors do not determine taxes. The level of property taxation is determined by the municipality itself, through its City Council. Similarly, Assessors do not decide who is entitled to relief on their property tax bills through exemptions; rather they follow the state law.

8. How Do Assessors Determine Assessed Value?

In Massachusetts Valuation is based on "full and fair cash value" ("market value") which is the amount a willing buyer would pay a willing seller on the open market. Assessors must collect, record and analyze a great deal of information about property and market characteristics in order to estimate the fair market value of taxable properties in their communities. Properties such as churches and educational institutions are also valued even though they are exempt from taxation.

Characteristics of land and buildings contribute to a properties’ (sp) value. Finding the "full and fair cash value" or "market value" of a residential properties involves discovering what similar properties sold for (both improved properties and vacant land), what the property would cost today to replace and what financial factors, such as interest rates, may be affecting the real estate market. Valuation techniques for commercial and industrial properties also include analysis from an investment perspective, since the purchase price the buyer is willing to pay depends in part on the return they expect to receive.

Assessors do not create value, rather they have the legal responsibility to discover and reflect the changes that are occurring in the marketplace.

9. What Is The Assessment?

The assessed value (or assessment) is the value of property to be used for local taxation, as determined by the Assessors according to Massachusetts law and regulations set by the Commissioner of Revenue.

Since assessments must be set at market value, rising real estate values in the community will be reflected in higher assessments. All properties, however, do not change in value to exactly the same degree. Many factors influence values and the value of some properties may well increase more rapidly than others.

10. How Are Property Taxes Determined?

Before Proposition 2.5 went into effect in Massachusetts in Fiscal Year 1982, the amount to be raised by the property tax in each community was basically determined by what the community decided to spend in the coming year. Basically, budgets were determined, and then tax rates were set to raise that amount.

With Proposition 2.5 in effect, the process is reversed. The tax limitation law sets the maximum amount a community may collect from the property tax; budgets must be made to fit within that limit (or within the increased limits of any overrides adopted by the voters).

The City Council adopts a budget that reflects the funds to be raised through the levy and the additional funds from other sources, such as state aid and local receipts from fees and user charges. The amount to be collected from the property tax (called the "levy") is divided among the local taxpayers in proportion to the value of their property.

11. How Is The Tax Rate Determined?

Once the Assessors have calculated the current total valuation of property and know the amount the City Council has voted to come from the levy, the Assessors prepare a document that shows how much of the value and how much of the proposed levy would come from each of the different classes of property (residential, commercial, industrial, open space and personal). They provide this document to the City Council members (and the Mayor) who must then vote on whether to apply the same tax rate or separate rates to the different property classes.

If the community officials choose to utilize different tax rates, a residential rate could, for example, be $10 per thousand of value and the commercial/industrial/personal property rate $22 per thousand of value. The tax rate is expressed in dollars per thousand of value. A tax rate of $25 per thousand then would result in a tax of $2,500 for a property valued at $100,000.

Next, the Assessors prepare various documentation which is submitted to the Department of Revenue for certification of the tax rate. Once the rate is certified, the tax bills are mailed.

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Board of Health

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1. How do I Obtain Permits?

Please click on the link provided and follow instruction.

2. Schedule a Housing Inspection?

If you are a tenant and wish to schedule a housing inspection you may call the Board of Health at (781) 932-4407. You may also send an email with your questions and request to Ounk@cityofwoburn.com or TerryJ@cityofwoburn.com.

3. Schedule a Pool Inspection?

You may call the office at (781) 932-4407 or you may also send an email with your questions and request to Ounk@cityofwoburn.com or TerryJ@cityofwoburn.com.

- Report a Complaint about an Establishment (ie. Massage, Stable, Restaurant, pool, housing, tanning, retail food stores)?:

You may call the office at (781) 932-4407 or you may also send an email with your complaint to Ounk@cityofwoburn.com or TerryJ@cityofwoburn.com.

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Building

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1. How much does a building permit cost?

Ten Dollars per Thousand Dollars of estimated value (note this does not include Plumbing and Electrical Permit Fee's

2. Do I have to get a permit to work on my own home?

Depending on the Application, The State of Massachusstetts Building Code has a stipulation in it for ordinary repairs which can be reviewed or a determination can be made by calling the Inspectional Services Department to see if it is required.

3. How long does it take to get a building permit?

The State of Massachussetts Building Code allows for Thirty Days for review. Depending on the time of year we in Inspectional Services try to accomadate all applicants within a shorter time than allowed by State Law

4. What type of work requires a permit?

Permitable work is anything that is not deeemed an ordinary repair under the State of Ma Building Code

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Candidate Questions

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1. What are the requirements to be a candidate for election?

Candidates must be registered to vote, must have been full-time residents of the city for at least one year prior to qualifying, and must not hold any other elective office.

2. When may I begin raising campaign funds?

A potential candidate may begin raising funds at any time after filing designation of a campaign treasurer and bank designation with the City Clerk. The campaign account must be separate from any personal accounts and used only for depositing campaign funds and making campaign expenditures.

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Code Enforcement

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1. What codes does the City enforce?

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2. What do I do if I have a complaint?

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3. Does the City accept anonymous complaints?

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Conservation

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1. What are wetlands?

A wetland is an area where water (groundwater, surface water, or ice) is present in significant enough quantity to support a dominance of vegetation that occurs in primarily saturated conditions. Commonly thought of as wet meadows, marches, swamps and bogs, wetlands are transitional areas between water bodies and uplands, and are defined by their plant communities, hydrology and soils. Wetlands are areas that may be publicly or privately owned.

2. Why are wetlands protected?

For a long time, wetlands have been dismissed as wasteland. Sadly, they have been used as dumping grounds, or filled in and channeled to "reclaim" them. Wetlands are now recognized as beautiful places with vital ecological functions and values. Wetlands play an important role in improving water quality and protecting water supply by filtering out pollutants, sediments and contaminants. Wetlands help to prevent storm and storm water damage by storing and slowly releasing floodwaters to rivers and streams. This is beneficial because it allows water to have a place to go during heavy storm events other than flooding basements and roadways. Wetlands contain fisheries and important habitat to wildlife, providing breeding and nesting places, protective cover, food and water. Most rare animal species depend in some way on wetlands for survival.

3. Where can I get a copy of the Wetlands Protection Act?

An official copy can be obtained in person from DEP or at the state bookstore in Boston. An unofficial copy of the Massachusetts Wetlands Protection Act can be found online at DEP's website. Massachusetts Wetlands Protection Act

4. Where can I get a copy of the Massachusetts Wetlands Protection Act Regulations?

Unofficial copies of the Massachusetts Wetlands Protection Act Regulations 310 CMR 10.00, are available online from the Massachusetts Department of Environmental Protection. An official copy may be obtained from the state bookstore. DEP Regulations (unofficial copy)

5. Where can I obtain application forms related to the Wetlands Protection Act and the Woburn Wetlands Ordinance?

Forms are available from the Conservation Commission office. Forms are also available on line. http://www.cityofwoburn.com/index.aspx?nid=940
Wetland Forms

6. What interests are protected under the Massachusetts Wetlands Protection Act?

The Massachusetts Wetlands Protection Act identifies eight "interests" or functions and values of resource areas that are protected.

They are:
1) Protection of public and private water supply
2) Protection of groundwater supply
3) Flood control
4) Storm damage prevention
5) Prevention of pollution
6) Protection of land containing shellfish
7) Protection of fisheries
8) Protection of wildlife habitat

7. What interests are protected under the Woburn Wetlands Ordinance?

Protected wetlands values identified in the Woburn Wetlands Ordinance are:
1) Public or private water supply
2) Groundwater
3) Flood control
4) Erosion and sediment control
5) Storm damage prevention
6) Fisheries
7) Recreation
8) Agriculture
9) Aquaculture
10) Historic Values

8. What is the jurisdiction of the Conservation Commission?

The Woburn Conservation Commission has jurisdiction over all earthwork proposed within a resource area and/or the 150-foot buffer zone.

9. What is a resource area?

A resource area is an area subject to protection by the Conservation Commission. In Woburn they are inland areas which include:

Banks; Land Under Water Bodies or Waterways; Bordering Vegetated Wetlands; and Riverfront Areas

10. What is the "buffer zone"?

The Woburn Conservation Commission recognizes two buffer zones. The "state" buffer zone is the area within 100 feet of bank and/or bordering vegetated wetland. The "local" buffer zone is the area within 150 feet of bank and/or bordering vegetated wetland.

11. What is a "river" as defined by the Wetlands Protection Act?

A river is any natural flowing body of water that empties into any ocean, lake, or other river and that flows throughout the year. The definition includes all perennial rivers, including streams and brooks that flow throughout the year. Rivers end where they meet the ocean, a lake, or pond. Intermittent streams are not subject to the Rivers Protection Act.

Explanation of the Rivers Protection Act

12. What is the riverfront area?

In Woburn, the riverfront area is the area between the river's mean annual high-water line and a parallel line located 200 feet away measured horizontally outward from the river.

13. What is the DEP?

The Massachusetts Department of Environmental Protection (DEP)is a state agency responsible for protecting human health and the environment. DEP's Wetlands Program administers and enforces the Wetlands Protection Act. Massachusetts DEP website

14. What is the EPA?

The U.S. Environmental Protection Agency (EPA) is a federal agency whose stated mission is to protect human health and to safeguard the natural environment - air, water, and land - upon which life depends.

EPA's Office of Water is responsible for the Agency's water quality activities including the development of national programs, technical policies, and regulations related to drinking water, water quality, ground water, pollution source standards, and the protection of wetlands, marine, and estuarine areas. EPA website

15. As an immediate abutter to a project near a wetland, will I be notified of the Conservation Commission's Public Hearing?

Yes. The Applicant is required to notify (by mail or in person) immediate abutters when a submission is made to the Conservation Commission that requires a Public Hearing.

16. Does Woburn have a wetlands map?

No. Since wetlands change over time, a wetlands map would need to be continually re-assessed and revised. The City does have topographic mapping, aerial photographs, and floodplain maps, which can be useful tools in making a general determination of the possible presence of wetlands. To make a determination of the precise boundaries of a wetland, the area in question would need to be flagged by a botanist or wetland scientist. The wetland delineation should be surveyed onto a plan. The Conservation Commission will make a formal determination through a Public Hearing process after the plan and appropriate forms have been filed with the Commission.

17. What are the filing deadlines?

For new filings –
The filing deadline is 12:00 Noon, ten business days prior to the meeting.

For Continued Public Hearings –
The deadline to submit additional information is 12:00 Noon, five business days prior to the date to which the Hearing is continued.

18. Where are meetings held?

Unless otherwise posted, Conservation Commission Meetings are held in the City Council Chambers at City Hall. Meetings are open to the public.

19. Where can I get a copy of the Groundwater Protection District Map?

The Engineering Department in City Hall has the groundwater protection district map, and can provide copies for a fee.

20. How can I find out if I live in a floodplain?

Federal floodplain maps (June 4, 2010) are on display at City Hall (outside the Conservation Commission office). Federal floodplain maps are available for purchase by contacting FEMA (Federal Emergency Management Agency) at (617) 223-9561. These maps are generally used for flood insurance purposes. These maps indicate the areas of possible inundation during 100 and 500-year storm events. The City of Woburn also has a Local Floodplain Map (June 4, 2010) which includes some areas known to flood that were not covered in the FEMA study. Areas of flooding shown are limited to specific areas studied, so there may be areas that experience flooding which are not shaded on the maps. A Professional Land Surveyor and/or Professional Engineer can make a precise determination.

21. Is it okay to feed wild ducks and geese?

No. The City of Woburn has an Ordinance prohibiting the feeding of wild waterfowl. Feeding wild animals is harmful to them and to humans. Feeding wild waterfowl can spread disease, and contaminate water supplies. For more information, ask for the brochure "It’s not good to feed wild waterfowl… here’s why" which is available from the Conservation Commission office.

22. What is the difference between conservation land and wetlands?

Many people use the terms "conservation land" and "wetlands" interchangeably, but they actually have different meanings.
Conservation land refers to land that is publicly owned, and generally preserved as open space to protect our natural resources. In some cases conservation land may be used for passive recreation, or it may be kept natural to protect wildlife habitat, wetlands, riverfront areas and/or land subject to flooding. Conservation land may or may not contain wetlands.
A wetland is an area that may be publicly or privately owned. It is an area where water (groundwater, surface water, or ice) is present in significant enough quantity to support a dominance of vegetation that occurs in primarily saturated conditions. Commonly thought of as wet meadows, marshes, swamps, and bogs; wetlands are transitional areas between water bodies and uplands, and are defined by their plant communities, hydrology, and soils.

23. Where are the conservation lands in Woburn?

Woburn’s main conservation lands with passive recreation are: the Horn Pond Area, Shaker Glen Conservation Area, Rag Rock Conservation Area, Battle Road Woodlands, and the Cranberry Bog Conservation Area. Maps of the City showing the location of Conservation Areas, and trail maps for some areas are available from the Conservation Commission office.

24. What are the rules of use for conservation lands?

Rules for the use of Conservation Areas are stated in title 12-40 of the municipal code. They are written below.

As conservation areas are meant to be preserved in their natural state for their environmental value, their aesthetic importance and the public enjoyment, the following rules and regulations are established for the areas under the control of the Woburn Conservation Commission:

A. These regulations apply to all areas in the city under the control of the Woburn conservation commission either by deed provision, city ordinance, or formal arrangement with other officials or departments.

B. Signs designating the areas to be Woburn conservation lands are to be posted at normal entrances to each area.

C. The city conservation areas are open without charge or special permit (unless otherwise noted) to the general public in conformity with these regulations.

D. The following are expressly prohibited:

1. The use of firearms. Fishing is allowed in accordance with state and local regulations. Hunting and trapping is allowed with the express permission of the Conservation Commission, the Chief of Police and the Superintendent of Public Works and in accordance with state law and local regulations;

2. Open fires;

3. Any form of littering or dumping;

4. The use of motor vehicles, including off-the-road vehicles such as trail bikes and snowmobiles, except for authorized city vehicles;

5. The cutting, removing, damaging or defacing of any plant life, animal life, rocks or soils, except by the written permission of the conservation commission;

6. The defacement, destruction or removal of conservation commission signs and property or other structures such as dams, walls, fences, gates, etc., except by the written permission of the conservation commission;

7. Posting of unauthorized signs, selling or giving away of goods or circulars, or engaging in commercial activities of any nature;

8. The making of loud or disturbing noise.

E. The conservation commission alone may authorize trails being cut or marked, dams to be built or any structure such as a bridge, tower or handrail to be constructed, or any other change or addition on conservation land.

F. Dogs or other pets must be fully controlled at all times, either by leash or verbal control.

G. Overnight camping in designated areas is allowed only by written permit of the conservation commission to be obtained in the office of the chief of police.

H. The conservation commission cannot assume for itself or for the city any liability of any kind for injuries to persons or damage done to their property while on conservation lands; persons entering thereon do so at their own risk.

I. These rules supplement applicable state and other local regulations.

J. Visitors to conservation areas are urged to leave them cleaner than they were found, and to report violations of these rules to the conservation commission and the Woburn police.

K. Vehicles commonly known as ski-mobiles are excluded from all areas under the control or direction of the recreation commission, and the conservation commission. (C.2-1971.)

L. Violations of these regulations may be punishable by a fine of fifty dollars. (Prior Ch., sec. 9-A 5).

25. Where are the Community Gardens?

The Community Gardens are located at the Horn Pond Conservation Area. They are accessible from a gravel roadway off Lexington Street. Limited parking is available by permit (issued to gardeners only).

26. How do I get a garden plot?

First preference is given to returning gardeners who rented a garden plot the previous year. Garden sign-ups are held in the spring. Garden plots may be available after the initial registration period through the Conservation Commission office. Returning gardeners will be notified of the registration date(s) by mail. If you are interested in becoming a new gardener, mail a postcard with your name address and telephone number to the Conservation Commission office (Attn.: Community Gardens).

27. What are the rules for the Community Gardens?

A copy of Rules for the Community Gardens will be available at the garden plot registration. A copy of the rules will be given to all gardeners who are assigned a plot.

28. What is Conservation Day?

Conservation Day is an annual community event organized and run by the Commission at various Conservation lands in the City. Each Conservation Day, the Conservation Commission, Department of Public Works, City Officials, local business organizations, service clubs, scout troops, students and scores of volunteers come together to work on projects and clean up the Conservation Areas. In past years projects have included: building and repairing bridges, clearing trails, spreading and raking woodchips, planting and pruning trees, painting signs, gates, and bridges, and general cleanup removing trash and debris. Conservation Day is held on the first Saturday in May. All are welcome to join us.

29. Why is it important to protect our natural resources?

For a long time, there was a belief that because there was such an abundance of natural resources, the supply would never run out. We are discovering, however, that there is not an endless supply of resources. We have to face the reality of possible shortages in our lifetime and the lifetime of our children. But beyond the problem of shortages, the depletion of our natural resources has also caused other problems. The over-exploitation of our natural resources has led to the destruction of habitat, the extinction and threatened extinction of species of flora and fauna, and the pollution of our air, soils, and water. Sadly, our continent has lost much of its natural wealth and ecological stability.

By conserving our natural resources, we are preserving our world not only for ourselves, but also for our children. The first step is to realize the importance of our environment. It is easy to take for granted the delicate ecosystems that make life on our planet possible. This is true both globally and locally. The Conservation Commission recognizes our wetlands and waterways, in particular, as a very precious resource, for without them life cannot persist.

30. What can I do to help?

• Teach your children to value and protect the environment.
• If possible, leave some of your land in a natural condition. Avoid disturbing steep slopes and stripping vegetation.
• Minimize the use of pesticides, herbicides, and fertilizers.
• Limit the use of salt for ice-control, and consider using environmentally friendly ice-control products.
• Don’t dump debris (including landscaping debris) into a wetland or water body.
• Set up a compost pile away from wetland areas.
• Never dump oil, chemicals or waste of any kind down a storm drain.
• Don’t litter.
• Pick up after your pets.
• Participate in Woburn’s recycling program.
• Conserve energy by turning of lights and appliances when they are not needed, and use energy efficient products. Look for products with the EPA’s Energy Star. www.energystar.gov
• Conserve water by turning off water faucets when not in use. Hire a plumber to fix leaky faucets, and inquire about installing water saving devices.
• Plant trees.
• Volunteer at Conservation Day.

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Council on Aging

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1. How do I get help with Health Insurance questions?

Our SHINE (Serving Health Information Needs of Elders) volunteer offers appointments every Monday and Friday to assist seniors and their family members with health insurance questions and concerns. Call 781-937-7899 to request an appointment

2. What legal services are available to seniors?

An attorney donates time at the Senior Center every month to offer half-hour appointments, free of charge, to seniors seeking answers to legal questions. In addition, seniors are encouraged to contact the Boston Bar Association free public service lawyer referral service at 617-742-0625 or 1-800-552-7046. More...

3. How can I become involved with the Senior Center?

A good place to start is to attend our open Council on Aging meeting, which meets the first Monday of the month at 10am. The following Thursday at 10am, our "Friends Helping Seniors" group meets to discuss volunteer opportunities and charitable work. All are welcome to attend these meetings or to drop by the Senior Center for a tour.

4. How do I register for "Meals on Wheels", home delivered meal program?

Call Nancy Mondello at 781-935-2239 or Minuteman Senior Services at 781-272-7177. More...

5. Myself or a loved one is in need of home services - how can the Senior Center help?

A first step is to contact Minuteman Senior Services, located at 24 Third Ave., Burlington MA. 781-221-7079 or visit their website at www.minutemansenior.org. The Information Center can provide further details as to eligibility and services available. In addition, a free weekly lecture series meets every Wednesday at 10:30am at the Woburn Senior Center, focusing on health care topics such as - caregiving, health issues and related topics. Staff at the Senior Center are available to speak via the telephone, office and/or home visits to provide appropriate resources and contacts. More...

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Engineering

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1. How do I obtain a copy of my plot plan?

There are several methods of obtaining a plot plan. The Engineering Department house numerous plot plans for the individual lots in the city. The
Building Department may also have a copy in their records, the registry of
deeds in Cambridge, MA. Or you can hire a professional land surveyor to
prepare a certified copy.

A partial list of Engineers and Surveyors can be obtained in the Engineering
Department.

2. How can I get a copy of an assessor map?

The Engineering Department has all of the Assessor maps in digital format on a computer at the counter and on CD. Residents can come in and specify the information that is desired and custom maps can be printed.

3. How do I know if I am in a flood zone?

To determine if you are in a flood zone, you will need to have a Land
Surveyor perform a survey and complete and elevation certificate delineating the areas of the property which may be in a flood zone.

4. Where are my water and sewer services located?

The Engineering Department has record locations of the water and sewer mains within the right of way and individual house service connections. Water service locations can also be obtained from the Water Department at the Department of Public Works.

5. My neighbor installed a fence and I think it is on my property, what can I do?

The only way to accurately determine is a fence or any other structure may or may not be on your property is to hire a registered land surveyor. The will conduct an instrument survey and determine what is on your land.

6. There is a tree in the front of my house, is it mine or the cities?

If you think that a tree is within the city right of way, you can contact the Superintendent of Public Works/Tree Warden. If the location is to close to determine by visual inspection, the Engineering Department will take field measurements to determine its location. A written determination will be sent to the Superintendent of Public Works/Tree Warden for further action.

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Finance

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1. How do I apply for a Business License?

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2. What are City Hall’s hours of operation?

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3. What is the City's current Population?

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4. How are my taxes determined?

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5. How do I apply for a Business License?

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Historical Commission

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1. I am interested in my family genealogy. Can the Historical Commission help me?

The Historical Commission is primarily concerned with the preservation and restoration of historic buildings. We normally do not get involved in genealogy, unless it has some bearing on the social history of a particular property we are reviewing. Wesuggest you visit http://www.YeOldeWoburn.net and the Woburn Public Library which has genealogical resources. You can also view all our old maps online at http://www.WoburnMaps.com.

2. I have many historical photos, artifacts, journals, and records relative to Woburn's History. Can I donate them to the City through the Historical Commission?

Currently we will copy and digitize all photos and other records that you might have; then return the originals to you. We plan on keeping these on CD-ROM and on the Internet for future historical researchers.

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Human Resources

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1. What positions are currently avaliable?

We have our avaliable jobs posted on this site. Access them by clicking on the following link. Current Job Listings

2. What is the hiring process?

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3. What type of benefits does the City offer?

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4. Where do I send my application and/or resume for a job posting?

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5. Can I apply online?

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Inspectional Services

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1. Does the contractor have a permit for the work he is doing?

Verification of permit and responses will be by E-Mail.

2. How many unregistered cars, boats or trailers may be stored on the property?

Zoning Ordinance allows for one unregistered vehicle, boat or trailer

3. Do I need a building permit for a storage shed, swimming pool, siding or roofing?

Yes.

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Library

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1. How do I get a Library Card?

All Massachusetts residents can get a Minutman Library Card. Bring a photo ID and proof of address (such as a driver's license or utility bill with your name and address) to the Circulation Desk at the library and fill out an application.

2. How long can I keep library books?

Circulation times vary.
Most books can be borrowed for three weeks and can be renewed twice.
New fiction can be borrowed for two weeks and cannot be renewed.
Videos and DVDs can only be borrowed for one week and can be renewed once.
For further information please visit the library's website.

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New Resident Information

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1. Where can I sign up for utilities?

See Residents page. More...

2. How do I recycle?

Woburn's Health Department coordinates trash removal and recycling services. For Recycling Calendars and more information please call 781-897-5920. More...

3. Where can I find local school information?

Please visit Woburn Public Schools here: More...

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Occupational Licenses

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1. What is an occupational license and why do I need one?

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2. How can I apply for an occupational license?

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3. What is the cost of an occupational license?

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4. When will this license expire?

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5. Can I operate a business from my home?

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Planning Board

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1. How often does the Planning Board meet?

The Planning Board always meets on a Tuesday night, two to three times a month. Meetings are held in the City Hall starting at 7:00 pm.

2. How long does it take to get on the Planning Board's agenda for permits?

Special Permit and Definitive Plans are scheduled for a public hearing usually 4 to 5 weeks after the application is received. Site Plan Reviews are scheduled for an agenda 2 to 4 weeks after being received. Approval Not Required plans are scheduled within two week of receipt.

3. Where can I get a copy of the Planning Board's regulations.

Woburn Planning Board Land Subdivision Rules & Regulations can be obtained at the Planning Board Offices.

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Police

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1. Is on-street parking allowed during the winter?

Unless otherwise regulated, parking is allowed on City streets during the winter on the ODD numbered side of the street.

Parking is NOT allowed on City streets on the even numbered side between 2AM and 6AM. This is in effect from 15 November until 31 March.

If a snow storm is expected, a Snow Emergency might be declared. Please see the information about Snow Emergencies.

Please refer to the City Traffic Ordinances of 1935, as amended, Section 7-4. The full text reads:

It shall be unlawful for the driver of any vehicle other than one acting on an emergency, to park said vehicle on the even side of any street between the hours of 2 AM and 6 AM of any day each year during the period beginning at 12:00 midnight November 15 and ending at 12:00 midnight the following March 31. (amended 8/6/1964; amended 2/8/1966; amended 1/8/1969; amended 7/24/1978, amended 11/19/1982; amended 10/4/2001)

2. Where can I park during a Snow Emergency?

A Snow Emergency is declared by the Department of Public Works. It is advertised on most Boston TV and radio stations.

Please park in your driveway, allowing room for street and sidewalk plows to do their work.

If you do not have a driveway, the Public Works Department allows parking in municipal lots. They ask that you move your car once the storm is over, so they can clean up the lot for the next business day.

3. How can I find out about Sex Offenders living in Woburn?

Level 3 Sex Offenders are considered the most dangerous and are posted here on the police web site. To get information about Level 2 Sex Offenders, click on the link below, print and complete the form, and take it to the Police Station with a photo ID. There is no fee.
Sex Offender Information Form

4. Where do I pay my parking ticket fine?

Parking fines may be paid in person at the Police Station, Monday through Friday, from 9:00 a.m. to 1:00 p.m., or through the mail to:

Attn: Parking Clerk
Woburn Police Department
25 Harrison Avenue
Woburn, MA 01801

5. How can I obtain a copy of an incident or crash report?

To obtain a copy of a report you can come to the station or call 781-932-4510 x812 during the business day. We do not currently charge a fee to obtain a copy of an incident report.

As of Monday September 13, the Department will institute a $5.00 fee to obtain a copy of a crash report at the station. Crash Reports area available on-line at http://woburnma.policereports.us . . There will be a convenience fee added to the on-line reports.

The Massachusetts Public Records Law restricts some reports from public access. Reports containing information about juveniles, sexual assaults, matters still under investigation, and arrest reports are usually NOT available.

6. How do I obtain a gun permit?

Click on the link below for information from the state regarding gun permits.

Massachusetts has very strict laws governing who may be issued gun permits. Generally, any person convicted of a drug offense, domestic violence or violation of a gun law is NOT eligible to obtain a permit.

For the Woburn Police staff member who processes gun permit applications and renewals, please call 781-932-4510 x888.
Gun Permit Information

7. I have an alarm system at my home / business. Do I need to register it with the Police Department ?

Yes you do. The City of Woburn has an Ordinance that requires every residential and commercial alarm system to be registered.

Please click on ON-LINE FORMS on the Police main page to register your residential or commercial alarm system on line.

A brief summary of the Alarm Ordinance:
- All Alarms must be registered.
- No alarms that dial the police can be installed.
- Each location is allowed 3 accidental activations of the alarm system each calendar year, after that each activation is fined by a fee of $25.00.
- There is an appeal system if a charge is issued.
- The fine for failing to register with the Police Department is $100.00.

The Alarm Registration office can be reached at 781-932-4510 x882.

Alarm Ordinance

8. I was issued a traffic ticket. What do I do?

Please look at the back of the ticket. The ticket will explain your options. The different options available to you have different time limits in which you must act, so read the ticket as soon as you get it.

If ALL CIVIL INFRACTIONS is checked, you have 20 days to decide on your course of action.

If CRIMINAL APPLICATION is checked, you have 4 days to decide on your course of action.

Make your decision and follow the instructions.

Follow the link below for contact information about the Woburn District Court.
Woburn District Court

9. How can I get a copy of my own or someone else's criminal record?

Local police cannot provide this information. You must contact the MA Criminal History Systems Board in writing to obtain this information. More information is available by clicking on the link below.
Obtaining Criminal records

10. How can I obtain a copy of my driving record?

Local police cannot provide this information. You must request this information from the Registry of Motor Vehicles. Click on the link below.
Obtaining a Driving Record

11. I have a gun permit and I am moving to (or out of) Woburn. Do I need to notify anybody?

Follow the link below. Download the form and follow the instructions on it.
More...

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Public Works

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1. Who should I contact with questions about my water & sewer bill?

Contact the Public Works Department at 781-897-5980 Monday through Friday between 8:30 AM and 4:30 PM.

2. Who should I contact with questions about leaks/problems with my water service?

Contact the Public Works Department at 781-897-5990 Monday through Friday between 7:00 AM and 3:30 PM.

3. How do I report a street light problem?

Contact the Public Works Department at 781-897-5992 Monday through Friday between 7:00 AM and 3:30 PM.

4. How do I know when my street will be swept?

Contact the Public Works Department at 781-897-5990 Monday through Friday between 7:00 AM and 3:30 PM.

5. Which Department is in charge of trash pickup and recycling?

The Board of Health.
Phone number 781-897-5920.

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Recreation

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1. How do I register for activities?

To register for any event you must come down to the Recreation Office located in City Hall and fill out a registration form.

2. Do you have to be a resident of Woburn to use the pools?

Yes, you must show proof of residency in Woburn to use the pools.

3. Where do I get the pool passes?

You can buy your pool passes at the Recreation Office in City Hall. You are required to show a photo ID showing that you are a resident of Woburn. Please call the Recreation Office for pricing on Pool wristbands for the season

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Retirement Board

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1. Who is covered by the City of Woburn Retirement System?

Participation in the City’s retirement plan is mandatory for all full-time, permanent employees, with the exception of teachers who have their own state plan. Eligibility with respect to part-time, temporary or intermittent employment is governed by each local board. Membership is optional for certain elected officials.

2. How much does an employee/member have to contribute?

Member contributions which are withheld from regular compensation, as defined by statute, vary depending upon date hired as follows:

Date of Hire Contribution Rate

Prior to 1975 5% of salary
1975 to 1983 7% of salary
1984 to 1996 8% of salary
1996 and Later 9% of salary
1979 and Later 2% of salary excess of $30,000 annually

3. When is a member eligible to retire?

If membership began on or after January 1, 1978, a member (non-public safety employee) must have at least ten years of creditable service and be 55 or older to be eligible to receive a retirement allowance. If such a member terminates their employment prior to completing ten years of creditable service, eligibility for benefits is limited to a refund of accumulated deductions. A member is eligible to retire at any age if they have twenty years of creditable service. If a member began service prior to January 1, 1978, upon attaining age 55 they would be eligible to retire as there are no minimum service or vesting requirements for members in this category.

4. How is a member paid when they retire?

Retired members are paid a monthly retirement allowance based on a formula which considers their age at retirement, years of creditable service and their highest annual rate of regular compensation paid over any three consecutive years of their eligible employment. Included in the monthly allowance is an annuity based on the deductions the member accumulated over the term of their membership.

5. What happens to the member’s retirement allowance when they die?

When a member retires, they elect to receive payment in accordance with a payment option which determines not only the amount of each monthly retirement allowance, but whether or not an eligible designated beneficiary will receive a lump-sum death benefit or a survivorship allowance paid on a regular basis. In some instances, benefits are payable to the survivors of public employees who are active members of a Massachusetts contributory retirement system at the time of their death. The amount of benefits payable in any particular instance depends on a number of factors including the length of service, the eligibility of a member’s immediate family, and the cause of the member’s death.

The purpose of this site is to familiarize you with the contributory retirement system for public employees of the City of Woburn. The content does not affect the contractual rights between the Woburn Retirement System and its members, and in the case of any conflict, applicable state law shall govern.

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StormWater

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1. What is Stormwater?

Stormwater is water from rain or melting snow that doesn't soak into the ground but runs off into waterways like Horn Pond, the Middlesex Canal, and the Aberjona River, and Shaker Glen Brook. Most of the land and water area of Woburn, combined with the land and water bodies from surrounding towns, make up the Mystic River Watershed

Stormwater flows from rooftops, over paved areas and bare soil, and through sloped lawns while picking up a variety of materials on its way. As it flows, stormwater runoff collects and transports soil, animal waste, salt, pesticides, fertilizers, oil and grease, debris and other potential pollutants. The quality of runoff is affected by a variety of factors and depends on the season, local meteorology, geography and upon activities which lie in the path of the flow.

2. What's the Problem?

Stormwater becomes a transportation system for pollutants. Soil that erodes from a construction site, cigarette butts and other litter from parking lots, antifreeze and oil dripped from cars, fertilizers and pesticides from turf management, and sand and salt left from de-icing operations on roadways can be deposited untreated into our waterways. Water can contain and transport sediments, metals (copper, cadmium, chromium, lead, zinc), nutrients (nitrates, phosphates, ammonia), salt, petroleum products and coliform bacteria among other materials.

Nutrients such as phosphorus and nitrogen can promote the overgrowth of algae, deplete oxygen in the waterway and be harmful to other aquatic life. Toxic chemicals from automobiles, sediment from construction activities and careless application of pesticides, herbicides and fertilizers threaten the health of the receiving waterway and can kill fish and other aquatic life.

Bacteria from animal wastes and illicit connections to sewerage systems can make nearby ponds and streams unsafe for wading and swimming. According to an inventory conducted by the United States Environmental Protection Agency (EPA), half of the impaired waterways are affected by urban/suburban and construction sources of stormwater runoff.

3. What's Being Done?

The City of Woburn implements a variety of Best Management Practices (or BMPs) to help reduce pollutant discharges to the City's waterways. Many of these BMPs are implemented or coordinated by the Department of Public Works. These include street sweeping, catch basin cleaning, public education and enforcements of stormwater management and erosion control measures that require proper procedures during construction to minimize pollutant runoff. The City has prepared a Stormwater Management Plan to formalize its program to address stormwater concerns in the City.

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Treasurer & Collector

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1. When is a real estate property tax bill due?

30 calendar days after issuance of a bill.

2. How often are property tax bills mailed?

All real estate property tax bills are issued on a quarterly basis on the following dates:

July 1 (preliminary)
October 1 (preliminary)
January 1 (actual)
April 1 (actual)

3. What months are covered for each quarterly tax bill?

August 1st bill: July 1-September 30 (preliminary bill)
November 1st bill: October 1-December 31 (preliminary bill)
February 1st bill: January 1-March 31 (Actual bill)
May 1st: April 1-June 30 (Actual bill)

4. What if I do not receive a tax bill?

Failure to receive your tax bill does not excuse you from payment of taxes, or from the interest and fees that accrue on the outstanding balance(s). A tax bill is generated and mailed for every parcel in the City. It is the responsibility of the property owner to pay taxes regardless of receipt of a bill. Contact the Treasury Department to have a duplicate bill mailed to you. By operation of law, the tax bill is mailed to the record owner as of January 1 of the previous fiscal year. New property owners can have their name added to the bill (shows as “c/o” on the bill) by contacting the Assessing Department @ 781-897-5830.

5. Can I pay my tax bills on-line?

Yes. Follow the “Online Bill Pay” link on the City main page. We currenty accept payment of real estate property tax, personal property tax, excise and water/sewer taxes. Payment can be made either by credit card or an ACH check transfer. A processing fee will be assessed for all credit card payments. All ACH transfers are free of charge.

6. If I pay my property tax bill late, will I be charged any interest penalties?

Yes, interest is assessed at a rate of 14% per annum from the due date of the bill.

7. How do I update my billing address?

In order to update your address for your real estate or personal property tax bill, please contact the Assessor's office at 781-897-5830.

To update a water bill address, please contact the Department of Public Works at 781-932-4411.

8. I am retired and on a fixed income. I am having a difficult time paying my Real Estate Taxes. What can the City do to help me?

You may eligible for an abatement, such as a widow/widowers, elderly or disabled veteran’s abatement. There is also a law that lets you defer your taxes at an 4% interest rate. The Assessor’s Office can help you with any of these programs.

9. Does the Treasurer’s Office have homes and/or land for sale?

No. Any sales of property or tax title possessions must be done in accordance with certain provisions set forth in M.G.L. Chapter 60

10. If I did not physically receive an excise bill from the City, am I still responsible for late charges?

According to Chapter 60A Section 2 of the Massachusetts General Laws, “failure to receive notice shall not affect the validity of the excise”. A person who does not receive a bill is still liable for the excise plus any charges. Therefore it is important to keep the Registry (www.state.ma.us/rmv), Assessor’s Office and the post office informed of a current name and address so that excise bills can be delivered promptly. All owners of motor vehicles must pay excise tax; therefore it is the responsibility of the owner to contact the local assessor if he/she has not received a bill. The largest mailing of excise bills generally happens in February each year.

11. I have received an excise bill on my new car, but I have already paid the excise on my old car. What should I do?

Pay the bill. Your old bill is eligible to be abated through the Assessor’s Office (781-897-5830) from which you will receive a refund from the Collector. Follow abatement instructions on the back of the bill. The Registry prorates your excise on a monthly basis. The annual excise due on a car registered after January 1 will be reduced, therefore, by one twelfth of the full years excise for every month prior to the one in which the vehicle was registered. Conversely, you will be due a refund of one twelfth the excise you paid on you old car by the number of months it was not registered to you, in most cases.

12. In what cases is a Treasurer/Collector Certification form required?

All permits (ie. building, electrical, plumbing, common victualer license etc.) applied for with the City of Woburn must have a f tax payment history review performed by the Treasurer/Collector's office. The Treasurer/Collector form must be completed in entirety and signed by the applicant (property owner or tenant ONLY) including the parcel ID and ALL other parcel ID’s that the property owner and tenant, if any, have any beneficial interest in within the City of Woburn. Any incomplete forms may be delayed in processing.

Parcel I.D. (map, block, lot) may be found in records located in Assessors, Inspectional Sevices, and Collectors departments. This information is also listed on tax bills or online at: http://data.visionappraisal.com/WoburnMA

It is the responsibility of the applicant to retrieve this information.

13. I am a vendor for the city looking for a payment, how do I track down my check?

All invoices submitted to the City must follow the following process: The department paying the invoice must submit a voucher to the City Auditor; the Auditor then confirms that funds are available and submits vouchers to the City Council Accounts and Audits Committee; When vouchers are approved by the committee, the Auditor submits a warrant to pay the bills to the Treasurer and Mayor; the Treasurer then prints checks but will not release them until the Mayor signs the warrant. You should track the invoice through the department you submitted it to in the first place.

14. I am not the listed property owner, may I get verbal confirmation on property tax payment status?

Generally, you may not. Due to the large volume of requests for property tax information, the City of Woburn requires you to order an Municipal Lien Certifiate (MLC).

15. How much do you charge for Municipal Lien Certificates?

The cost is $25.00 for residential property and $100.00 for commercial property.

16. How long does it take to get a municipal lien certificate (MLC)?

The average turnaround time for a municipal lien request is 48 hours from the time of request receipt and payment. However during periods
of heavy volume it could be slightly longer.

17. How current is the MLC data?

The Collector’s office post receipts daily and municipal lien certificates are calculated to the day they are printed.

18. What if my closing date is postponed?

The municipal lien certificate includes per diem data for all outstanding amounts.